Troubleshooting

FolderId or ParentId not correct

Situation

If you get an error message like this:

ParentId was not valid, please make sure that it is correct

or

FolderId was not valid, please make sure that it is correct

Problem & Solution

There are 3 possible issues:

1. You used the old ID that looks like 640a050c4563163e4c9b1943
2. you manipulated the ID yourself (e.g. decoded/encoded it) and somehwere there is a mistake
3. the string you put into the ID field does not come from one of the id fields from the GraphQL API

Currently the IDs within the GraphQL API are base64 encoded global ids that follow the schema type:dbId.

for example for a folder with the old ID 640a050c4563163e4c9b1943 you have to base64 encode the following string folder:640a050c4563163e4c9b1943 which results Zm9sZGVyOjY0MGEwNTBjNDU2MzE2M2U0YzliMTk0Mw==

tip

Use the checker below to check your ID if it is correct.

Can't Move Folder to another Folder

Situation

If you get an error message like this:

Folder cant be moved to specified target folder.

Problem

This can have multiple reasons:

1. the folderId or targetFolderId couldn't be found with the given credentials
2. the folderId and targetFolderId you specified are the sameId
3. the folderId is a child of the targetFolderId (or vice versa) and you would create a circular reference

You do not have Access on all IDs

Situation

This primarily happens in queries and mutations where you request multiple ids and at least one of them you do not have any permissions on.

Solution

To fix this, you either have to make sure that the requesting user has direct access to them, or you remove those ids from your query.